Terms & Conditions

TipTapGo is a sole proprietorship operated by Kaif Solkar, trading as TipTapGo, with its place of business at Shop No. S-174, Plot No. 47, Fantasia Business Park, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703. In these terms, “TipTapGo”, “we”, “us” and “our” mean that business. “You” means the person making the booking and everyone travelling on it.

Our office: Fantasia Business Park, Sector 30A, Vashi, Navi Mumbai, Maharashtra 400703. Email sales@tiptapgo.in, phone and WhatsApp +91 98190 57929.

We design and sell holiday packages within India. A package combines services such as hotel stays, road transfers, sightseeing and meals. These services are delivered by independent suppliers — hotels, transport operators, activity providers and others — whom we choose and book on your behalf. We are responsible for arranging your package as described; each supplier is responsible for the service it provides, under its own rules as well as these terms.

• You must be at least 18 years old and able to enter into a binding contract.
• The person who books (the lead traveller) accepts these terms for everyone on the booking and is responsible for payments and for passing on our messages to the group.
• The names, ages and contact details you give us must be correct. Hotels and transport operators rely on them, and mistakes can lead to refused check-in or extra charges.

• Enquiry. You choose a package on our website (or tell us what you want) and send an enquiry. Package prices on the website are indicative until we confirm availability for your dates.
• Quote. Our team confirms the itinerary, hotels, inclusions and the final price with you, and sends a secure payment link.
• Booking. Your booking is made when we receive the advance payment. We then begin reserving your hotels, transport and activities, and send you a booking confirmation by email and WhatsApp.
• Final documents. Your final itinerary and hotel vouchers are sent once the full amount is paid — see our Delivery & Service Policy.

If a hotel or service in your quote becomes unavailable before we can reserve it, we will offer you an alternative of a similar standard. If you do not accept it, you may cancel and receive a full refund of what you have paid for that booking.

• Prices are in Indian Rupees and are per person, based on two adults sharing a room, unless stated otherwise. A different number of travellers, a single room or other travel dates can change the price.
• Government taxes and levies charged by hotels, airlines and other suppliers are included in your quote where applicable, and shown on your invoice.
• Once your booking is confirmed, we will not increase the price, except where a government tax or levy changes, or where you ask us to change the booking.
• Prices for festive and peak dates (for example Diwali, Christmas and New Year, and long weekends) may be higher, and hotels may add compulsory gala-dinner or festive charges, which we will tell you about before you book.
• Offers, discounts and coupon codes have their own conditions and validity dates, shown with the offer. Only one offer applies to a booking unless stated otherwise, and an offer cannot be exchanged for cash.
• Website prices, offers and discounts may change at any time until a booking is confirmed. If a price on our website is clearly wrong because of a technical or typing error, we are not bound by it; we will tell you and you may cancel for a full refund.

• Advance. An advance payment, as stated on your quote, is needed to confirm the booking.
• Balance. The remaining 50% is due 15 days before arrival. For bookings made within 15 days of travel, the full amount is payable at the time of booking.
• Late payment. If the balance is not received by the due date, we may treat the booking as cancelled by you, and the cancellation charges in our Cancellation & Refund Policy will apply. We will always remind you before the due date.
• How to pay. Payments are made through the secure payment links we send, processed by Razorpay (UPI, cards, net banking and wallets), or by bank transfer to our business account. We never ask for card details, OTPs or PINs by phone, email or WhatsApp. Pay only to accounts in the name shown in section 1.
• Cash payments are accepted only at our office and only within the limits of Indian law — we cannot accept ₹2,00,000 or more in cash for a booking (section 269ST of the Income-tax Act, 1961).
• You will receive a receipt by email for every payment, and an invoice for your booking.

Your package includes exactly what is listed as included on your quote and itinerary. Unless clearly listed, the following are not included:

• Flights and train tickets, unless your quote says they are included.
• Entry tickets to monuments, parks and attractions, camera fees, guide fees, and adventure activities (rafting, paragliding, snow activities, boating and the like).
• Meals other than those listed, room service, laundry, mini-bar, phone calls and other personal expenses.
• Tips and porterage.
• Travel insurance.
• Costs caused by events outside our control, such as extra hotel nights or transport needed because of landslides, road closures, flight delays or bad weather.

You may ask to change your travel date, travellers or hotels after booking. Changes are subject to availability. For each change you pay any difference in price charged by the suppliers, plus a TipTapGo change fee of ₹1,000 per change. Reducing the number of travellers counts as a part-cancellation. Full details are in our Cancellation & Refund Policy.

Room upgrades, a different hotel, or extra activities can be arranged on request. We will confirm the price before making any change.

• Before travel, a supplier may withdraw a service. We will replace it with one of a similar standard, or offer you a refund for that part of the package.
• If we have to make a major change — a different destination, a lower hotel category, or a different travel date — you may accept it, take another package, or cancel for a full refund of what you have paid.
• During your trip, the order of sightseeing may be changed by the driver or local team for reasons of weather, traffic, local rules or safety. Every effort is made to cover what is listed, but sightseeing missed for these reasons is not refundable.

If you cancel, the charge depends on how many days before your travel date we receive your cancellation:

• 30 days or more before travel: 35% of the amount you have paid is non-refundable; the remaining 65% is refunded.
• 15 to 29 days before travel: 50% of the total package price is charged.
• Less than 15 days before travel, or no-show: no refund.

We never charge more than what you have paid. Full rules, examples and refund timings are in our Cancellation & Refund Policy, which forms part of these terms.

• Check-in and check-out times are set by each hotel — usually check-in from 12–2 PM and check-out by 10–11 AM. Early check-in and late check-out depend on availability and may be charged by the hotel.
• Every adult must show a valid government photo ID (Aadhaar, passport, driving licence or voter ID) at check-in. Some hotels do not accept guests holding a local ID of the same city, and some have rules for unmarried couples. If a hotel refuses check-in because of its ID or guest rules, that is not a cancellation by us.
• Room types, views and bed types are requested from the hotel and depend on availability at check-in, unless the quote says they are guaranteed.
• Children: hotels set their own age limits and charges for children and extra beds; these are shown on your quote.
• You are responsible for any damage you cause and for any charges you run up at the hotel. A hotel may ask for a refundable security deposit at check-in.
• Hotel star ratings and photos are given in good faith from the hotel's own information.

• Vehicles are provided as per your itinerary — for transfers and sightseeing on the route and days listed, not at your disposal for the whole day unless stated.
• In hill areas, air-conditioning may be switched off on climbs and ghat roads, as is standard practice for safety and engine reasons.
• Local unions and authorities in some places (for example certain hill stations and parks) require local vehicles for some sightseeing. These are paid locally unless included in your quote.
• Drivers follow legal driving hours. Travel after dark on hill roads may not be possible for safety reasons.
• Please be ready at the agreed time. Sightseeing missed because of late reporting is not refundable.

• Carry valid photo ID for every traveller, and any permits needed for restricted areas (we will tell you which are needed for your itinerary).
• Check your booking confirmation, itinerary and vouchers as soon as you receive them, and tell us at once if anything is wrong.
• Make sure you are fit to travel. Tell us before booking about any medical condition, pregnancy, mobility need or dietary requirement, so we can check what the hotels and suppliers can offer.
• Some destinations are at high altitude (for example Ladakh, Spiti, Sikkim and parts of Himachal and Uttarakhand). Consult a doctor before travelling if you are elderly, pregnant, or have heart, lung or blood-pressure conditions, and follow local acclimatisation advice.
• Follow any health, safety or entry rules issued by the government or local authorities for your destination.
• Behave lawfully and respectfully. A hotel, driver or supplier may refuse service to anyone whose behaviour is dangerous, abusive or illegal; no refund is due in that case.
• Look after your own belongings, cash and valuables.

We strongly recommend travel insurance covering cancellation, medical expenses, accidents and loss of baggage. Ask us and we can help you arrange it.

We are not responsible for failing to deliver, or for delays to, any part of your package caused by events beyond our reasonable control. These include natural disasters, floods, landslides, heavy snow, extreme weather, epidemics, government orders or restrictions, strikes, curfews, civil unrest, road or airport closures, and failures of transport or power.

If such an event stops your trip from going ahead, we will offer a new date or refund whatever we are able to recover from the suppliers, after deducting any costs already spent. Extra costs arising during the trip — such as additional hotel nights, meals or transport — are payable by you.

• We will arrange your package with reasonable care and skill, using suppliers we believe to be reliable.
• We are not liable for the acts, omissions or defaults of suppliers, or for personal injury, illness, loss or damage that is not caused by our own negligence.
• Our total liability for any claim relating to a booking is limited to the amount you paid us for that booking.
• We are not liable for indirect or consequential losses, such as lost earnings or missed connections booked separately.
• Nothing in these terms limits any right you have that cannot be limited under Indian law.

You agree to compensate us for any loss, damage, fine or legal cost we suffer because you or someone on your booking broke these terms, gave us false information, broke the law, or damaged a supplier's property during the trip.

• We may refuse, hold or cancel any booking we reasonably suspect is fraudulent — for example one paid with a card or account that is not the payer's own. If a booking is cancelled for this reason, any refund is paid only to the original payment method, after checks.
• If you dispute a payment with your bank (a chargeback) for services that were booked or delivered as agreed, we will share the booking records with the bank, and any amount the bank reverses remains payable by you.
• We may suspend or close an account that is used to break these terms, abuse our staff or suppliers, or misuse offers.

• Keep your account password private. You are responsible for bookings made from your account.
• Do not misuse the website — no automated scraping, interfering with its security, false enquiries or bookings, or using it for anything unlawful.
• The TipTapGo name, logo, text, photos and design on this website belong to us or to those who licensed them to us, and may not be copied without permission.
• Destination information, photos and descriptions are a guide, given in good faith. They are not a guarantee of exact conditions on your trip.
• Links to other websites (such as maps, hotels or payment pages) are provided for convenience. We are not responsible for their content or how they use your information.
• We may update the website, or pause it for maintenance, at any time.

How we handle your personal information is explained in our Privacy Policy.

By booking or enquiring, you agree that we may contact you by phone, email, SMS and WhatsApp about your enquiry and booking — even if your number is registered on the National Do Not Call (DND) list, because these messages are about a service you have asked for. Offers and newsletters are sent only if you have agreed to them, and you can stop them at any time. We are not responsible for messages that do not reach you because of a wrong email address or number, a full inbox, or a network problem.

If something goes wrong during your trip, tell us straight away on +91 98190 57929 so that we can try to fix it while you are there. A problem we are not told about at the time is often impossible to put right later.

Any other complaint should be sent to our Grievance Officer (section 23) within 30 days of the end of your trip. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

These terms are governed by the laws of India. We will always try to settle a disagreement by talking first. Subject to that, the courts at Navi Mumbai, Maharashtra, have jurisdiction. This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021:

Grievance Officer: Kaif Solkar & Dhaval Solank, sales@tiptapgo.in, +91 98190 57929

Office hours: Monday to Saturday, 10 AM to 7 PM. Complaints are acknowledged within 48 hours and resolved within 30 days.

• These terms, together with our Privacy Policy, Cancellation & Refund Policy, Delivery & Service Policy and the quote and confirmation for your booking, are the whole agreement between you and us. If they conflict, the quote and confirmation for your booking take priority.
• If any part of these terms is found to be invalid, the rest still applies.
• If we do not enforce a right straight away, we have not given it up.
• You may not transfer your booking or these terms to someone else without our agreement. We may transfer our rights to another business that takes over TipTapGo, without reducing your rights.

We may update these terms from time to time. The version in force when you made your booking applies to that booking. The date at the top of this page shows when they were last changed.